Refund policy

Return & Refund Policy

If you are dissatisfied with your purchase for any reason within fourteen (14) days of receiving your order, you may request a return of eligible item(s) for a refund, subject to the conditions of this Return & Refund Policy.

Because GoldenClubFind sells precious-metal products, including American Silver Eagle coins, returned products must meet the applicable return conditions described below.

To initiate a return, please contact the GoldenClubFind customer support team using the contact information provided below. Please do not send a return shipment before receiving return instructions from our support team.

Return Address

Once your return has been approved, returned products should be sent to:

Returns – GoldenClubFind

GoldenClubFind
30 N Gould St STE
Sheridan, WY 82801
United States

Important: Please use the return instructions provided by GoldenClubFind before shipping your return.

GoldenClubFind is not responsible for return shipments that are lost, damaged, misdirected, or otherwise not delivered to us. Customers are responsible for retaining valid proof of shipment and tracking information when returning an order.

Return Conditions

To be eligible for a return and refund:

The return request must be submitted within fourteen (14) days of delivery.
The product must be returned in the condition required by the applicable product listing and return instructions.
American Silver Eagle coins and other precious-metal products must not have been altered, damaged, tampered with, or intentionally modified.
Any original packaging, documentation, or materials that were supplied with the product should be included when applicable.
The original order information or packing documentation may be required to verify the purchase.
Products purchased as a set, bundle, or packaged quantity may be required to be returned in their entirety.
Customers should contact GoldenClubFind before sending a return so that the return can be properly documented and processed.

Due to the nature and value of precious-metal products, returned items may be inspected upon receipt before a refund is issued.

GoldenClubFind reserves the right to refuse a return or refund where the returned product does not meet the applicable return conditions, where the product cannot be reasonably verified as the item originally shipped, or where there is evidence of alteration, damage, tampering, fraud, or misuse.

Refunds

Once an approved return has been received and inspected, GoldenClubFind will process the applicable refund.

Refunds will generally be issued to the original payment method used for the purchase, subject to the policies and processing times of the applicable payment provider.

Depending on your payment provider or financial institution, additional time may be required before the refunded amount appears in your account.

If a returned product does not meet the applicable return requirements, we may contact you regarding the available options.

Partial Returns

Partial returns may not be available for products purchased as a single set, bundle, or packaged quantity.

For example, if multiple American Silver Eagle coins are purchased together as a specific package or bundle, GoldenClubFind may require the complete package to be returned rather than accepting only a portion of the order.

Please contact customer support before returning part of an order if you are unsure whether a partial return is permitted.

Damaged or Incorrect Orders

If you receive a product that appears damaged, incorrect, or materially different from what you ordered, please contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Photographs of the package and product, when applicable
Any relevant shipping or tracking information

Our support team will review the issue and provide instructions for the next steps.

Lost or Missing Orders

If your order does not arrive or appears to be lost during shipment, please contact GoldenClubFind as soon as possible.

We may need to contact the applicable shipping carrier and investigate the shipment before determining the appropriate resolution.

For certain missing-order claims, we may require you to complete a Certificate of Non-Receipt (CNR).

Certificate of Non-Receipt (CNR)

If your order does not arrive or arrives with missing items, GoldenClubFind may require you to complete and submit a Certificate of Non-Receipt (CNR).

Where a CNR is required, please submit the completed document as soon as possible after receiving our request.

After receiving the completed CNR and any other information required for the investigation, GoldenClubFind will review the claim and work with the applicable shipping carrier or service provider to determine the appropriate resolution.

Depending on the circumstances and carrier investigation, resolution may take several weeks.

Excessive Returns and Fraud Prevention

GoldenClubFind reserves the right, to the extent permitted by applicable law, to limit or refuse returns where there is a pattern of excessive or abusive return activity, suspected fraud, product manipulation, unauthorized substitutions, or other misuse of the return process.

This does not affect any mandatory consumer rights that cannot legally be excluded or restricted.

Contact Us

For questions regarding returns, refunds, damaged products, missing shipments, or other order-related matters, please contact GoldenClubFind:

Website:
https://goldenclubfind.com

Email:
support@goldenclubfind.com

Phone:
+1 251-316-0236

Mailing Address: